The game/screen/mouse pointer will freeze for ~2-3 seconds. When the game is opened up, and you are in the game selection screen Try uninstalling and reinstalling the game from the App Store.I have been having this problem since release,.Get more space by removing unused apps, music, pictures, and videos. Go to Settings > General > About and you will see your available capacity.Here you can check to see if any updates are available. Go to Settings > General > Software Update.

Make sure you are running the latest version of iOS.

Check the App Store for the latest update to the game. If you run into issues loading the Google Play Store or downloading the game, please try the troubleshooting steps on the Google Help Center: Google Play Store won’t load or download your game? Get more space by transferring unused apps, music, pictures, and videos off your device.

On Android 6.0 or later, select 'Storage' to Clear Data.

Find and select Microsoft Solitaire Collection.

Try clearing your local application data for Microsoft Solitaire Collection.

Close all other apps and restart your device.

We can’t guarantee support for the game if it is downloaded from other sites.

Make sure the game is downloaded from the Google Play Store.

These can be found by clicking the ellipsis (…) in the top right hand corner > Get Updates > Update All.

Open the Microsoft Store app on your device.Close all other apps and restart your device from the power menu.Doing so can sometimes fix freezing and crash issues. Issue with your game crashing or freezing? Please try the following:

Microsoft mahjong freezing